Frequently Asked Questions

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Carpet / Upholstery Cleaning

We use an extremely powerful, van mounted, Hydramaster Boxxer 423S Hot Water Extraction (HWE) machine. It allows us to clean deep into your carpet or upholstery whilst removing more water than any other machine. It has an extremely powerful heater which increases the performance of the cleaning by up to 100% and improves drying time considerably.

Most manufacturers recommend that carpets are professionally cleaned by a qualified technician every 6-12 months. Carpets should be cleaned on a regular basis and before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.

In all forms, the best cleaning results are achieved by the use of chemicals. We may use solvents, powders, detergents and other solutions during the cleaning process. Manufacturers in the cleaning industry work to the highest specifications for quality and safety, designing products specifically for the cleaning of carpets and soft furnishings; and for safe use within the domestic environment. If you have asthma or are chemically sensitive, we will be able to use specialist chemicals designed to avoid causing any discomfort.

Today’s chemicals and detergents are manufactured to the highest specifications for quality and effectiveness. We will only use cleaning agents designed for the removal of soil from carpets and upholstery and, when used correctly, these will not lead to any rapid re-soiling. Cleaning agents that are not designed for use on carpets and upholstery may cause re-soiling problems so we only use appropriate cleaning chemicals.

Health and safety is of paramount importance to us. Professional cleaning solutions are tested for their effects on the environment and occupants of areas in which they will be used. We will also ensure that the relevant safety procedures are followed during the cleaning process. It is highly recommended that children and pets stay off of a damp carpet until it is completely dry, this will help prevent slip and fall hazards as well as tracking in fresh soil.

Drying time depends on many conditions, including how soiled the item was, how much water was used, weather conditions, indoor atmosphere, etc. However, in most normal cases, carpets and soft furnishings should be dry within 6-8 hours. If drying is a concern mention it to the technician, they will be able to advise on drying times and, if required, use some specialist techniques to speed up the process. However, with the advanced systems we operate at Paramount, coupled with the fans we use on every clean, carpets are usually dry within 2 hours.

No guarantee can be made that any particular stain will be removed. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this. We have received advanced training for spot and stain removal and will be able to deal with most problems. If you have a stain you are concerned about, discuss it with us beforehand and we will be happy to advise.

In most cases we will be happy to move furniture such as sofas, chairs, dining tables etc. Larger items such as side boards, beds, book shelves will need to be moved prior to cleaning. It is important that any valuable items or furniture containing valuables are moved by the customer, or clearly brought to the attention of the technician. If you require assistance moving heavier items, please bring it to our attention at the time of booking so we can allocate more time to the task. If we are asked to assist you in moving heavier items, we will not accept liability for any breakages or damage as a result.

General Questions

YES! If you are not happy for whatever reason, we will re-visit free of charge and rectify any issues you may have where possible. If we are still unable to leave you 100% happy, we will refund you the cost of the service in question!

Customer Reviews

"Michael was fabulous. Clean tidy and he did a fantastic job cleaning our upholstery. He made our sofas look like new. He also cleaned my living room carpet and did a wonderful job. I would always use him for any type of carpet or upholstery cleaning and have recommended him to friends."


"Excellent - Michael was prompt and very thorough with the carpet cleaning. He was very polite and cleaned up exceptionally afterward. We were so pleased with his work, that we have commissioned him for upholstery cleaning later in the month."


"Michael is without doubt the most professional carpet cleaner I have used. I called Paramount after reading through reviews of various companies and decided to use him. From the way he answered the phone to delivering a top-quality carpet and upholstery cleaning service. I have never seen the likes of the equipment he used and it's clear he has invested heavily in his business. Very happy indeed."


"Michael's work is first class. He is knowledgeable and happy to explain the work he's carried out and what to look out for. The feedback on Michael's page is a testament to him and the quality of his work and I have no hesitation in recommending him for your carpet and sofa cleaning needs. Thank you, Michael."


"Paramount is by far the best carpet cleaning service I have ever used. Mike was very friendly and polite and very knowledgeable. My carpets have had years of use and abuse and I was going to replace them but a friend recommended Paramount. A few days later, Mike showed up and made my carpets look like new. Excellent service at an affordable price and worth every penny. I'm very pleased and grateful for Paramount's great service. I will definitely be using them in the future."


CALL US ON 07903 335 220 OR 02392 414 344 TO BOOK